Zendesk

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Enterprise-grade customer service suite with AI agents, copilot and omnichannel ticketing.

Customer service3.1(102)£15 per agent/month

Visit Zendesk Pricing page

How we make money

Free trialSource: zendesk.co.uk/pricing · checked 20 Oct 2026

Ratings

3.1/5

Combined from 102 reviews across 2 sources, weighted by review count.

Source	Score	Reviews	Checked
Trustpilot	2.2/5	8	20 Oct 2026
Shopify App Store Zendesk	3.2/5	94	20 Oct 2026

Scores are copied from each public profile on the date shown. Sources with fewer than 5 reviews are listed but not combined. G2 blocks automated checks so is not included. Method

At a glance

Job: Customer service
Brand types: Retail, FMCG / CPG
Starting price: £15 per agent/monthLowest plan on the UK pricing page, per agent/month paid yearly
Free plan: No free plan
UK / GDPR: ISO 27001:2022 and SOC 2 Type II; service data hosted primarily in AWS data centres (trust centre).
Website: zendesk.co.uk
Last checked: 20 Oct 2026

Use cases

Give your CX team an AI copilotDraft, summarise and translate replies inside the helpdesk so agents handle more tickets with better quality.

Prompts that pair with Zendesk

Customer service macros for the top ticket typesWrite a set of on-brand, policy-accurate reply templates for WISMO, returns, damages and more.
Rewrite a tricky reply (or review response)De-escalate an angry customer or reply to a negative public review in your brand tone.
Help centre FAQs from support ticketsTurn a ticket export into the FAQ articles customers actually need (and that AI agents can use).

Sources

Facts on this page come from these sources, checked 2026-10-20. A blank field means we could not verify it publicly. Spotted something out of date? Tell us.