Richpanel

Ecommerce helpdesk with a self-service portal and AI that automates order-status and returns queries.

Customer service4.8(168)$69 per agent/month

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Ratings

4.8/5

Combined from 168 reviews across 2 sources, weighted by review count.

Source	Score	Reviews	Checked
Trustpilot	4.3/5	31	20 Oct 2026
Shopify App Store Richpanel: AI Customer Support	4.9/5	137	20 Oct 2026

Scores are copied from each public profile on the date shown. Sources with fewer than 5 reviews are listed but not combined. G2 blocks automated checks so is not included. Method

At a glance

Job: Customer service
Brand types: DTC, Marketplace sellers
Starting price: $69 per agent/monthPRO plan; yearly contracts
Free plan: No free plan
Integrations: Shopify, Amazon
UK / GDPR: SOC 2 Type II, HIPAA and GDPR (independently audited); DPA covers GDPR, SCCs and UK IDTA.
Named consumer brands: Jones Road Beauty (source in list below)
Website: richpanel.com
Last checked: 20 Oct 2026

Use cases

Automate "where is my order?" ticketsLet an AI agent answer order-status, delivery and returns questions instantly, using live order data.
Answer Amazon, eBay and webstore messages in one placeBring marketplace buyer messages into one AI-assisted inbox and hit marketplace response-time targets.

Prompts that pair with Richpanel

Customer service macros for the top ticket typesWrite a set of on-brand, policy-accurate reply templates for WISMO, returns, damages and more.

Sources

Facts on this page come from these sources, checked 2026-10-20. A blank field means we could not verify it publicly. Spotted something out of date? Tell us.